Shipping policy
Shipping Policy
Order Processing
Orders are usually processed within 1–3 business days. Once your order has been shipped, you will receive a confirmation email with tracking information, where available.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Costs
We offer free shipping on orders over €45.
For orders below €45, the applicable shipping costs will be displayed during checkout before the order is completed.
Estimated Delivery Times
Estimated delivery times depend on the destination:
- Austria: 7–14 business days
- Other EU countries: 5–14 business days
- International destinations: 10–20 business days
These delivery times are estimates and may vary due to high order volumes, customs processing, public holidays or delays caused by the shipping provider.
Order Tracking
Where tracking is available, you will receive a tracking link by email after your order has been dispatched. It may take up to 48 hours for tracking information to become active.
Incorrect Shipping Information
Customers are responsible for providing a complete and correct delivery address. Please contact us immediately if you notice an error in your shipping information.
Once an order has been shipped, we may no longer be able to change the delivery address. Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer.
Lost or Damaged Packages
Please contact us if your order arrives damaged or has not arrived within the expected delivery period:
Email: novaris.brands@outlook.com
Include your order number and, in the case of damaged goods, clear photographs of the product and packaging.